If your Meta Business Portfolio has any restricted assets, WhatsApp onboarding will not be possible.

Restrictions may exist in:

• WhatsApp Accounts
• Ad Accounts
• Business Portfolio assets 

How to fix

1. Go to Meta Business Portfolio
2. Open Settings
3. Check:

• WhatsApp Accounts
• Ad Accounts 

4. If any asset shows Restricted or Disabled, resolve the issue first.

After removing the restriction, you can continue onboarding in Flowbee.io. 

This usually happens when business details do not match across your platforms.

Meta compares your information from:

• Website
• Facebook Page
• Instagram Account
• Meta Business Portfolio

If the details do not match, WhatsApp may be automatically deactivated. 

How to fix

Ensure the following information is identical everywhere:

• Business Name
• Business Address
• Phone Number
• Website
• Business Category

Update these details in:

• Website
• Facebook Page
• Instagram
• Meta Business Portfolio

After correcting the information, reconnect WhatsApp. 

This usually happens due to unsupported card types or disabled payment settings.

Common reasons

• The card is not supported
• International transactions are disabled
• Auto debit is not enabled

Supported cards

• Visa
• MasterCard
• International cards

Not supported

• Rupay cards

How to fix

Make sure your card has:

• International transactions enabled
• Auto debit enabled

You can activate these from your bank or mobile banking app. 

If your business is located in India, you must add GST details in your Meta payment profile.

Without GST verification, Meta cannot charge for messaging services. 

How to fix

1. Go to Meta Payment Settings
2. Open Payment Profile
3. Add your GST details
4. Complete payment profile verification

After verification, messages will start delivering normally. 

WhatsApp increases messaging limits only when certain conditions are met.

WhatsApp messaging limit levels

• 250
• 2,000
• 10,000
• 50,000
• 100,000
• Unlimited 

Requirements to increase the limit

• Business Portfolio must be verified
• Messages must be sent to unique phone numbers
• You must send at least half of your current messaging limit 

Example

If your limit is 2,000, you must send at least 1,000 messages within 7 days.

After completing 7 days:

• Wait 24 hours
• The next limit will automatically increase. 

The display name may not appear due to one of the following reasons:

• Business Portfolio not verified
• Display name not approved by Meta
• Using a co-existing WhatsApp number

How to fix

1. Verify your Meta Business Portfolio
2. Follow Meta display name guidelines
3. Ensure the number is a WhatsApp API number

Important

If the number is a co-existing WhatsApp number (already used in the WhatsApp mobile app), the display name will appear only after getting the Official Business Verification (Blue Tick). 

If you are using a Co-existing WhatsApp number (a number already used in the WhatsApp mobile app), Meta monitors its usage strictly. The number may get disabled repeatedly if Meta detects policy violations.

Common Reasons

1. Using the number for personal conversations
2. Starting new conversations without using approved templates
3. Replying after 24 hours without using a template message
4. Sending messages not related to your business
5. Sending promotional or unrelated messages

Meta considers these actions as WhatsApp policy violations. 

How to Avoid This Issue

• Use the number only for business communication
• Always use approved templates to start conversations
• Do not send personal or unrelated messages
• Follow the 24-hour customer service window rule
• Maintain good message quality and relevance

Following these guidelines will help prevent your WhatsApp from being disabled. 

WhatsApp template approval time can vary depending on Meta’s review process.

Typical Approval Time

Template approvals can take anywhere between:

5 seconds to 48 hours

Most templates are approved quickly, but sometimes Meta may take longer.

Important Note

If the approval takes up to 48 hours, this is normal.

There is no way to speed up the approval process, and no action is required from your side.

What You Should Do

• Wait for the review process to complete
• Do not resubmit the same template repeatedly
• Avoid making unnecessary changes during the review period

Once approved, the template will automatically become available for messaging. 

Verifying your Meta Business Portfolio confirms that your business is legitimate and trusted by Meta. Many WhatsApp Business API features require this verification.

Without verification, some important features may remain limited or unavailable.

Benefits of Business Portfolio Verification

Once your business portfolio is verified, you can:

• Increase your WhatsApp messaging limits
• Apply for Official Business Account (Blue Tick)
• Improve trust and credibility with Meta
• Reduce the risk of account restrictions
• Use advanced WhatsApp Business API features

Features That Require Business Verification

Some important features depend on business verification, such as:

• Higher messaging tiers (10K, 50K, 100K, Unlimited)
• WhatsApp display name approval
• Official business verification (Blue Tick)
• Certain Meta integrations and advanced features

When Should You Verify?

You should verify your business portfolio as soon as possible after onboarding, especially if you plan to:

• Send messages to a large number of customers
• Use WhatsApp for marketing or notifications
• Scale your business communication 

How to Verify Your Business

1. Go to Meta Business Portfolio
2. Open Security Center
3. Start Business Verification
4. Upload the required documents
5. Submit for review

Meta will review your business information and approve the verification once everything is confirmed. 

If your Flowbee.io paid plan expires, the system will keep chat history for 7 days after the expiry date.

During these 7 days:

• Your recent conversations will remain stored.
• If you renew your plan within this period, your chats will still be available.

After those 7 days following plan expiry:

• The stored chats from the active period will remain in the system for up to 90 days.
• Messages received during the inactive period after the first 7 days will not be stored or recoverable. 

Important Note

To avoid losing chat history and customer conversations, we strongly recommend renewing your Flowbee.io plan before it expires. 

During the 7-day free trial, all chats and messages will be stored normally in the system while the trial is active.

After the trial ends:

• The chats created during the 7-day trial period will be stored for up to 90 days.
• If you upgrade to a paid plan within this time, you may still be able to access those chats.

However, if your trial has ended and your account is inactive, any new messages received after the trial expiry will not be stored in the system. 

Important Note

To avoid losing chat history and customer conversations, we strongly recommend renewing your Flowbee.io plan before it expires.