---
title: 👨‍💼 Agents
description: "#### 👨‍💼 Agents Flowbee allows you to add multiple agents to manage customer conversations efficiently. Each agent gets a separate login and can be assigned specific permissions to control access and responsibilities. Agents are mainly used in *Team Inbox* to…"
url: "https://support.flowbee.io/docs/%f0%9f%91%a8%f0%9f%92%bc-agents/"
updated: "2026-05-14"
category: 👨‍💼 Agents
---

# 👨‍💼 Agents

#### 👨‍💼 Agents

Flowbee allows you to add multiple agents to manage customer conversations efficiently. Each agent gets a separate login and can be assigned specific permissions to control access and responsibilities.

Agents are mainly used in *Team Inbox* to handle chats and improve response time.

#### What are Agents?

Agents are team members who can log in to Flowbee and manage customer chats.

👉 Each agent:

- Has a separate login
- Can be assigned chats
- Can respond to customers
- Can have controlled access

#### Why Use Agents?

- Manage multiple conversations easily
- Assign chats to specific team members
- Improve response time
- Organize team workflow

#### Agent Limits

Number of agents depends on your *subscription plan*

#### Where Agents are Used

Agents will be available in:

- *Team Inbox* (chat handling)
- *Chatbot (Assign User / Team)*
- *Broadcast assignment (if needed)*

#### How to Create an Agent

#### Step-by-Step

1. Go to *Agents*
2. Click *Add New Agent*
3. Enter details:

- Name
- Phone Number
- Email

1. Set *Permissions*
2. Click *Save*

#### Permissions

Flowbee allows you to control agent access:

##### 🧩 Menu Permissions

- Control which menus agent can access
  👉 Example:
- Chatbot
- Broadcast
- Contacts

##### 💬 Chat Permissions

- Control chat-related actions
  👉 Example:
- View chats
- Reply to customers
- Assign chats

##### Agent Login

- Each agent gets a *separate login credential*
- They can log in independently
- Access is based on assigned permissions

#### Manage Agents

##### 🟢 Active / 🔴 Inactive

- You can enable or disable agents

👉 Disable means:

- Agent cannot log in
- Access is restricted

##### ✏️ Edit Agent

Update details or permissions anytime

##### 🗑️ Delete Agent

- Permanently remove agent

👉 Use carefully:

- Data access will be removed

##### Teams

- You can group agents into *teams*
  👉 Example:
- Sales
- Support

👉 Useful for:

- Chat assignment
- Round-robin distribution

#### How It Works

1. Add agents
2. Assign permissions
3. Agents log in
4. Chats are assigned
5. Agents respond

#### Why It Matters

- Improves team collaboration
- Reduces response delay
- Helps manage large volumes of chats
- Enables structured workflow

#### Tips

- Give only required permissions
- Use teams for better management
- Disable inactive agents
- Monitor agent performance

#### Summary

Agents in Flowbee help you scale your customer communication by allowing multiple team members to manage chats. With role-based permissions and team assignments, you can ensure smooth and efficient operations.