---
title: 📦 Order Dashboard (WhatsApp Commerce)
description: "#### 📦 Order Dashboard (WhatsApp Commerce) Flowbee Order Dashboard is your *central control panel* for managing all orders placed through WhatsApp. 👉 No need to check chats manually 👉 All orders are automatically captured 👉 Complete order lifecycle management in…"
url: "https://support.flowbee.io/docs/%f0%9f%93%a6-order-dashboard-whatsapp-commerce/"
updated: "2026-05-15"
category: "🛍️ WhatsApp E-commerce"
---

# 📦 Order Dashboard (WhatsApp Commerce)

#### 📦 Order Dashboard (WhatsApp Commerce)

Flowbee Order Dashboard is your *central control panel* for managing all orders placed through WhatsApp.

👉 No need to check chats manually
👉 All orders are automatically captured
👉 Complete order lifecycle management in one place

#### What is Order Dashboard?

Whenever a customer places an order via:

- WhatsApp Catalog
- Chatbot flow
- Product selection

👉 The order will *automatically appear in this dashboard*

#### Dashboard Overview

##### 📊 Top Summary Cards

At the top, you will see:

- *Total Products*
- *Total Orders*
- *Delivered Orders*
- *Cancelled Orders*
- *Pending Orders*

👉 Gives a quick overview of your business performance.

##### Order Tabs

Orders are categorized into different tabs:

- *Recent* → Latest orders
- *Pending* → Awaiting action
- *Completed* → Delivered orders
- *Cancelled* → Rejected orders
- *Customer Cart* → Items added but not ordered

##### Order List View

Each row shows:

- Order Number
- Customer Name & Phone
- Order Date
- Total Amount
- Payment Status
- Customer Status
- Order Status

👉 You can manage everything directly from here.

##### Order Actions

Each order has multiple actions:

##### ✅ Accept / Decline Order

- Accept → Confirm order
- Decline → Reject order

##### 🚚 Change Order Status

You can update order progress:

- Order Confirmed
- In Kitchen / Processing
- Preparing Order
- Ready for Pickup
- Out for Delivery
- Delivered

👉 Customer will be notified automatically
⚠️ Requires *approved WhatsApp templates*

##### ✏️ Update Order Details

You can edit:

- Delivery address
- Delivery person
- Delivery mode
- Notes

##### 👁️ View Order Details

Full order view includes:

- Customer details
- Order items
- Quantity & price
- Total amount
- Delivery info
- Payment status

👉 Complete transparency of each order

##### 🧾 Invoice & Sharing Options

From actions menu:

- Copy Invoice
- Share Invoice
- POS Receipt
- Airway Bill

👉 Useful for billing and logistics

##### 🖨️ Print Option

- Print invoice directly
- Use for physical billing or packing

#### How It Works (Flow)

1. Customer selects product in WhatsApp
2. Places order
3. Order appears in dashboard
4. You accept / manage order
5. Update status
6. Customer receives updates automatically

#### Key Benefits

✔️ Centralized order management
✔️ No missed orders
✔️ Real-time updates
✔️ Automated customer notifications
✔️ Easy tracking & handling
✔️ Works like full eCommerce backend

#### Important Notes

- Status updates trigger *template messages*
- Always configure templates before using automation
- Orders are linked with your catalog products
- Works best with chatbot + catalog integration

#### Summary

Flowbee Order Dashboard transforms WhatsApp into a *complete order management system*. From receiving orders to updating delivery status and sending invoices — everything is handled in one place, making it perfect for shops, restaurants, and online sellers.