---
title: Chat History Retention Policy
description: "**Chat History Retention Policy** ##### Overview This document explains how Flowbee.io stores and manages chat history during: - Free trial period - Active subscription plan - Expired subscription plan Understanding this policy will help you manage your customer conversations and…"
url: "https://support.flowbee.io/docs/chat-history-retention-policy/"
updated: "2026-03-16"
category: "e. Account & Billing"
---

# Chat History Retention Policy

**Chat History Retention Policy**

##### Overview

This document explains how Flowbee.io stores and manages chat history during:

- Free trial period
- Active subscription plan
- Expired subscription plan

Understanding this policy will help you manage your customer conversations and avoid losing important chat records.

##### 1. Chat History During the 7-Day Free Trial

Flowbee.io provides a **7-day free trial** for new users.

During the trial period:

- All chats and messages will be stored normally.
- You can view and manage conversations inside the **Team Inbox**.
- Customer interactions during the trial period remain accessible.

The system will store chats created **during the trial period**.

##### 2. After the Trial Period Ends

Once the **7-day free trial expires**, Flowbee.io will follow the chat retention policy.

The chats that were created **during the trial period** will remain stored in the system for **up to 90 days**.

Important points:

- Trial-period messages remain stored for 90 days.
- If you upgrade to a paid plan within this period, you can continue accessing those chats.
- Messages received **after the trial period ends** will **not be stored** unless a paid plan is activated.

##### 3. Chat Storage During an Active Paid Plan

When your Flowbee.io subscription plan is active:

- All messages and chats are stored normally.
- Conversations remain accessible in the system.
- Customer communication and follow-up history are preserved.

Your chat history will continue to update while your plan remains active.

##### 4. After a Paid Plan Expires

If your subscription plan expires, Flowbee.io provides a **7-day grace period**.

During this grace period:

- Chats remain stored in the system.
- You can renew your plan without losing conversation history.

This period allows users to reactivate their subscription without immediate data loss.

##### 5. After the Grace Period

If the plan is **not renewed within the 7-day grace period**:

- Messages received after the grace period will **not be stored** in the system.
- Chat history will stop updating.

However, chats created during the **active plan period and the 7-day grace period** will remain stored for **up to 90 days**.

After 90 days, the stored chat data may be **permanently removed from the system**.

##### Important Recommendation

To avoid losing important customer conversations, we strongly recommend:

- Renewing your Flowbee.io plan **before it expires**
- Keeping your account **active at all times**

This ensures continuous message storage and uninterrupted communication with your customers.