---
title: "Errors & FAQ"
description: "## Errors & FAQ Below are some common issues you may face while using Team Inbox and how to resolve them. #### ⏱️ 24-Hour Session Window Expired If you try to send a message after 24 hours of the last…"
url: "https://support.flowbee.io/docs/errors-faq/"
updated: "2026-03-28"
category: 💬 Team Inbox
---

# Errors & FAQ

## Errors & FAQ

Below are some common issues you may face while using Team Inbox and how to resolve them.

#### ⏱️ 24-Hour Session Window Expired

If you try to send a message after 24 hours of the last customer interaction, you may receive an error.

**Reason:**
WhatsApp allows free-form messages only within a 24-hour session window.

**Solution:**

- Use an approved WhatsApp template message
- Wait for the customer to send a message again

#### 🚫 Message Sending Failed (Meta Error)

Sometimes messages may fail due to Meta (WhatsApp) restrictions or policy issues.

**Reason:**

- Invalid message format
- Policy violation
- Account limitations

**Solution:**

- Check message content
- Ensure templates are approved
- Verify WhatsApp account status

#### 💳 Payment / Billing Issues

Messages may not be sent if your account has billing issues.

**Reason:**

- Insufficient balance
- Payment method failure

**Solution:**

- Check billing section
- Add or update payment method
- Ensure sufficient balance

#### Tips

- Always monitor session window timer
- Use templates after 24 hours
- Keep account active and verified

### Frequently Asked Questions (FAQ)

##### 1. Can multiple agents reply to the same chat?

Yes, but it is recommended to assign chats to avoid duplicate replies.

##### 2. Can customers see internal notes?

No, internal notes are only visible to your team.

##### 3. How can I send messages after 24 hours?

You must use an approved WhatsApp template message.

##### 4. Can I filter chats easily?

Yes, you can use filters based on tags, agents, and status.

##### 5. What are quick messages?

Quick messages are pre-saved replies used to respond faster.

##### 6. Can I assign chats to a team?

Yes, chats can be assigned to teams and distributed using round-robin.

##### 7. Why is my message not sending?

It may be due to session expiry, Meta restrictions, or billing issues.

##### 8. Can I store customer details?

Yes, using additional fields you can store custom customer information.

##### 9. How do I prioritize important chats?

You can star (highlight) chats to mark them as important.

##### 10. Can I use chatbot and manual chat together?

Yes, you can switch to manual chat anytime when needed.