---
title: Keyword Trigger Setup
description: "### Keyword Trigger Setup Keyword Triggers allow you to automatically start specific chatbot flows based on user messages. When a customer sends a message containing certain keywords, the corresponding chatbot flow will be triggered instantly. This helps you automate conversations…"
url: "https://support.flowbee.io/docs/keyword-trigger-setup/"
updated: "2026-04-06"
category: 🤖 Chatbot
---

# Keyword Trigger Setup

### Keyword Trigger Setup

Keyword Triggers allow you to automatically start specific chatbot flows based on user messages. When a customer sends a message containing certain keywords, the corresponding chatbot flow will be triggered instantly.

This helps you automate conversations and route users to the right flow without manual intervention

#### What is Keyword Trigger?

A Keyword Trigger is a rule that connects user input (text message) to a chatbot flow.

👉 Example:
User sends: “price”
→ Price Enquiry Bot starts

#### Where to Configure

👉 **Automation → Keywords**

![](https://support.flowbee.io/wp-content/uploads/2026/04/KEY1.gif)

#### Configuration

![](https://support.flowbee.io/wp-content/uploads/2026/04/ADD-KEY.gif)

#### 🔤 Keywords

You can add one or multiple keywords for a single chatbot flow.

**Examples:**

- “price”
- “cost”
- “rate”

👉 All these can trigger the same bot

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#### 🤖 Select Chatbot Flow

Choose which chatbot flow should be triggered when the keyword matches.

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#### 🎯 Keyword Matching Types

Flowbee provides 3 types of matching:

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##### 1. Exact Match

Triggers only when the message exactly matches the keyword.

👉 Example:
Keyword: `price`
User message: `price` → ✅ Trigger
User message: `price details` → ❌ Not triggered

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##### 2. Contains Match

Triggers when the message contains the keyword anywhere.

👉 Example:
Keyword: `price`
User message: `what is the price` → ✅ Trigger

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##### 3. Fuzzy Match

Triggers even if the keyword is slightly different or has typos.

👉 Example:
Keyword: `price`
User message: `prce` → ✅ Trigger

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#### ⚡ Priority

You can set priority for keyword triggers:

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##### 🔴 High Priority

- Triggers even during an active chatbot session
- Overrides current flow

👉 Use for:

- Urgent actions
- Important commands

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##### ⚪ Normal Priority

- Triggers only when there is no active session
- Works mainly for new conversations