🔍 What is the Team Inbox? #
The Flowbee.io Team Inbox is your one-stop space to chat with customers on WhatsApp — as a team.
It helps you reply faster, stay organized, and work together without missing a message.
🌟 What Can You Do in the Team Inbox? #
💬 1. Chat with Customers in Real-Time #
- Reply to customer messages instantly
- Start or end live chats as needed
- Handle multiple chats at the same time — no juggling screens!
👥 2. Assign Chats to Team Members #
- Send chats to specific teammates
- Everyone knows who’s handling what
- Makes your support faster and more organized
📇 3. Manage Your Contacts #
- Mark important customers as favorites
- Rename chat topics to stay organized
- Add extra info like customer location or notes
- Use filters and search to find people fast
⚡ 4. Use Quick Replies & Templates #
- Save time with ready-made quick replies
- Send official WhatsApp templates for messages like updates or reminders
- Add files, images, or buttons in your replies
📝 5. Add Notes & Save Chats #
- Write private notes during or after chats (only your team can see them)
- Download full chat histories if needed for records
🤖 6. Automate Your Work #
- Trigger bots or workflows right from the inbox
- Automate common replies, assign chats, or send follow-ups
- Save time and reduce manual work
✅ Why It’s Awesome #
The Team Inbox helps your whole team stay on the same page, reply faster, and keep your customer support smooth and simple — all inside Flowbee.io 🐝
