🛒 What Is the E-Commerce Chat Flow? #
The E-Commerce Chat Flow in Flowbee.io is a pre-built chatbot flow designed to handle messages only after a customer places an order through your WhatsApp product catalog.
It’s not used for general chats or campaigns — this flow is exclusively for managing the order journey once a customer makes a purchase.
📍Where to Find It #
You’ll find it under the “E-Commerce” tab between “Your Bot” and “Library” in the Chatbot section.
This tab contains a single, built-in flow created specifically for WhatsApp-based e-commerce.
You can’t delete or create a new one, but you can edit it to fit your business needs.
🔄 When Is This Flow Triggered? #
This flow starts automatically when:
- A customer places an order using your WhatsApp catalog
- The order enters your Flowbee inbox
No shortcode is needed. It’s triggered directly by purchase activity.
🛠️ How to Edit the E-Commerce Flow #
- Go to Chatbot > E-Commerce
- Click on the existing pre-built flow
- Edit the flow nodes based on your order handling process
You can:
- ✏️ Change messages (e.g., “Thanks for your order!”)
- 🏠 Ask for delivery address
- 💰 Let customers pick a payment method (COD or online)
- ⭐ Request a post-delivery rating
🐝 Just remember: this flow is only for completing the purchase experience, not for lead collection or promotions.
✅ Quick Summary #
- The E-Commerce flow is built-in and ready to go
- You can edit it but can’t delete or replace it
- It runs only when a purchase is made via WhatsApp catalog
- It helps you complete the order process smoothly inside Flowbee
