2.🧑‍🤝‍🧑 How to create teams and Add members

💡 Why Use Teams? #

If you’ve got multiple agents working together, organizing them into teams can really simplify your day-to-day. Whether it’s Sales, Support, Billing, or Marketing, grouping agents into teams helps you:

• Assign and filter conversations faster
• Stay organized as your agent list grows
• Keep internal collaboration efficient

Now, let’s create your first team!

✅ Step-by-Step: Create a Team in Flowbee.io #

1. Go to the Agents section
   Click the 👥 Agents tab from the left-hand menu.
2. Click “+ Add New Team”
   You’ll find this on the right side under the “Teams” panel.
3. Enter a Team Name
   A simple label like “Support” or “Sales UAE” will do just fine.
4. Select Agents to Add
   Choose team members by ticking the checkboxes beside their names.
   You can scroll or use the Search bar to find specific agents quickly.
5. Click “Create Team”
   Once you’ve selected your members, hit the ✅ Create Team button.

That’s it — your team is ready! 🎉
Now you’ll see it listed in the Teams panel, and you can start using it in filtering and assignment workflows.