1.🧪 How to create your first chat flow (with a real example)

🍽️ How to Create Your First Chat Flow (Restaurant Order Example) #

This flow helps a restaurant take food orders on WhatsApp. The bot will ask what the customer wants to order, collect delivery details, and end by asking for a quick rating.

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🔵 Step 2: Add a Welcome Message #

When the flow builder opens, you’ll see a Start Node already placed on the canvas.
This is the starting point of your chatbot — every conversation will begin from here.

To continue building your flow:

1. Drag a “Text” node onto the canvas
2. Connect it to the Start Node
3. Double click on the description to Add your welcome message, like:
   “Hi there! 👋 Welcome to BeeBite Restaurant. Ready to order some delicious food?”
4. Add a Quick Reply below the message, such as:
   • “Yes, I’m hungry!”
5. Save the node and connect it to the next step in the flow

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🍕 Step 3: Show Menu Options #

Node Type: Quick Replies
Question:

“Great! What would you like to order today?”

Options:

• 🍕 Pizza
• 🍔 Burger
• 🥗 Salad
• 🍜 Pasta
• Save the selected item in a variable: {{food_choice}}
• Connect to the next node

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🚚 Step 4: Choose Delivery or Pickup #

Node Type: Quick Replies
Question:

“Awesome choice! Would you like home delivery or pick-up?”

Options:

• 🏠 Home Delivery
• 🛍️ Pick-up
• Save the answer in: {{delivery_option}}
• If “Home Delivery” is selected → go to Step 5
• If “Pick-up” → skip to Step 6

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🏠 Step 5: Collect Delivery Address #

Node Type: Location node
Question:

“Please share your full delivery address 🏠:”

• Input type: Text
• Save to variable: {{user_address}}

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💰 Step 6: Choose Payment Method #

Node Type: Quick Replies
Question:

“How would you like to pay?”

Options:

• 💵 Cash on Delivery (COD)
• 💳 Pay Online
• Save in: {{payment_method}}
• Connect to next node

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✅ Step 7: Confirm the Order #

Node Type: Send Message
Message:

“Thanks for your order! 🍽️ Here’s what we got:”

• Item: {{food_choice}}
• Delivery: {{delivery_option}}
• Address: {{user_address}}
• Payment: {{payment_method}}

We’re preparing your order now. You’ll hear from us soon!

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⭐ Step 8: Ask for Rating (Optional) #

Node Type: Quick Replies
Question:

“Before you go — how would you rate your ordering experience today?”

Options:

• ⭐⭐⭐⭐⭐
• ⭐⭐⭐⭐
• ⭐⭐⭐
• ⭐⭐
• ⭐
• Save to: {{user_rating}}

🧪 Step 9: Test the Flow Using a Shortcode #

Once your flow is ready, you can test it on WhatsApp using a shortcode — a simple keyword that triggers the flow automatically.

Here’s how to set it up and test:

1. Before saving your flow, go to the Flow Settings (usually found in the top-right corner)
2. In the Shortcode field, enter a keyword like order, start, or book 🐝 This will be the trigger word for the flow
3. Click Save to publish the flow with the shortcode
4. Open WhatsApp and send that exact shortcode (e.g., order) to your Flowbee-connected WhatsApp number
5. The chatbot will start the flow and walk you through it just like a real customer

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Use this method to make sure:

• All messages are flowing in the right order
• Inputs like name, address, and rating are being captured correctly
• The flow works for all possible paths (delivery, pickup, etc.)