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📂 Product Category Management

Category Management in Flowbee helps you organize your products into structured groups, making it easier for customers to browse items inside WhatsApp and chatbot flows.

👉 Categories improve product discovery
👉 Helps in chatbot-based navigation
👉 Makes your eCommerce experience clean and user-friendly

Where to Open

Go to:

E-commerce → Category

Step 1: Select Catalog

Before creating categories:

  1. Open E-commerce
  2. Go to Category
  3. Select your catalog from the dropdown

👉 All categories under the selected catalog will be displayed.

Step 2: Create Category

You can create categories to group your products.

  1. Click Add New Category
  2. Enter:
  • Category name (e.g., Biryani, Electronics, Offers)
  • Upload category image (optional)
  1. Click Save

👉 Category will be created instantly.

Step 3: Add Products to Category

After creating a category, you can assign products to it.

  1. Click on the category (expand option)
  2. Click Add Items
  3. Select products from your catalog
  4. Save changes

👉 Selected products will appear under that category.

Step 4: Remove Products from Category

If needed, you can remove items from a category:

  1. Open the category
  2. Find the product
  3. Click Remove (❌)

👉 Product will be removed only from the category (not deleted from catalog)

Step 5: Edit or Delete Category

Each category has options:

✏️ Edit Category
  • Change category name
  • Update image
🗑️ Delete Category
  • Remove category completely

⚠️ Deleting a category will not delete the products inside it.

How Categories Are Used

Categories are used in multiple places:

🛍️ WhatsApp Catalog

Customers can browse products category-wise

🤖 Chatbot Flows

  • You can show products by category
  • Create menu-based navigation (e.g., “Select Category → Show Products”)

🔗 E-commerce Links

Categories help structure product listings in shared links

Best Practices

  • Keep category names simple and clear
  • Avoid too many categories (keep it organized)
  • Use categories based on:
  • Product type
  • Usage
  • Offers / deals
  • Always assign products to at least one category

Summary

Category Management helps you organize your catalog effectively. By grouping products into categories, you can provide a better browsing experience for customers inside WhatsApp, chatbot, and eCommerce flows.

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