Set Up Default Bot
The Default Bot is the chatbot flow that automatically starts when a customer sends a message to your WhatsApp. It ensures that every incoming conversation receives an instant response without any delay.
This is where you define your Welcome Message and the starting experience for your users.
What is Default Bot?
The Default Bot is the first chatbot flow triggered when a customer initiates a conversation.
👉 Example:
Customer sends: “Hi”
→ Default Bot starts
→ Welcome message is sent
Where to Configure
You can set up the Default Bot from:
👉 Automation → Default Action
How to Set Default Bot
Step-by-Step Guide
- Go to Automation from the left menu
- Open Default Action
- Select the chatbot flow you want to set as default
- Configure the Welcome Message
- Save the settings