📦 Order Dashboard (WhatsApp Commerce)
Flowbee Order Dashboard is your central control panel for managing all orders placed through WhatsApp.
👉 No need to check chats manually
👉 All orders are automatically captured
👉 Complete order lifecycle management in one place
What is Order Dashboard?
Whenever a customer places an order via:
- WhatsApp Catalog
- Chatbot flow
- Product selection
👉 The order will automatically appear in this dashboard
Dashboard Overview
📊 Top Summary Cards
At the top, you will see:
- Total Products
- Total Orders
- Delivered Orders
- Cancelled Orders
- Pending Orders
👉 Gives a quick overview of your business performance.
Order Tabs
Orders are categorized into different tabs:
- Recent → Latest orders
- Pending → Awaiting action
- Completed → Delivered orders
- Cancelled → Rejected orders
- Customer Cart → Items added but not ordered
Order List View
Each row shows:
- Order Number
- Customer Name & Phone
- Order Date
- Total Amount
- Payment Status
- Customer Status
- Order Status
👉 You can manage everything directly from here.
Order Actions
Each order has multiple actions:
✅ Accept / Decline Order
- Accept → Confirm order
- Decline → Reject order
🚚 Change Order Status
You can update order progress:
- Order Confirmed
- In Kitchen / Processing
- Preparing Order
- Ready for Pickup
- Out for Delivery
- Delivered
👉 Customer will be notified automatically
⚠️ Requires approved WhatsApp templates
✏️ Update Order Details
You can edit:
- Delivery address
- Delivery person
- Delivery mode
- Notes
👁️ View Order Details
Full order view includes:
- Customer details
- Order items
- Quantity & price
- Total amount
- Delivery info
- Payment status
👉 Complete transparency of each order
🧾 Invoice & Sharing Options
From actions menu:
- Copy Invoice
- Share Invoice
- POS Receipt
- Airway Bill
👉 Useful for billing and logistics
🖨️ Print Option
- Print invoice directly
- Use for physical billing or packing
How It Works (Flow)
- Customer selects product in WhatsApp
- Places order
- Order appears in dashboard
- You accept / manage order
- Update status
- Customer receives updates automatically
Key Benefits
✔️ Centralized order management
✔️ No missed orders
✔️ Real-time updates
✔️ Automated customer notifications
✔️ Easy tracking & handling
✔️ Works like full eCommerce backend
Important Notes
- Status updates trigger template messages
- Always configure templates before using automation
- Orders are linked with your catalog products
- Works best with chatbot + catalog integration
Summary
Flowbee Order Dashboard transforms WhatsApp into a complete order management system. From receiving orders to updating delivery status and sending invoices — everything is handled in one place, making it perfect for shops, restaurants, and online sellers.